If you are experiencing technical difficulties with our site or app, we suggest going through some troubleshooting steps as outlined below.
- Check your WIFI connection and make sure you have strong WiFi
- Clear cache & cookies (device/app)
- Log out and then back in again.
- Restart your device
- Uninstall and reinstall the FanDuel Sportsbook App
If the above doesn't solve the problem you can also ask a question on our FAQs section to search for a solution.
If you can't find anything then it would be best to contact our support team. The best methods for technical issues would be chat or phone.
Before contacting, try and gather the information below so we can better help with your query.
- What was the exact error message you are getting?
- Are you able to get a screenshot? (this helps us when needing to raise with other departments)
- Describe your journey, page by page so we can attempt to follow it with you.
- Were you on our website, app or mobile web?
- What is the exact device you are using?
- What browser are you using?
- Are you able to send a video of the issue?